ViaSat job details and career information

Installer Relations Service Representative Featured Urgent

Denver, Colorado
Job ID

Installer Relations Service Representative
Denver CO
Job Responsibilities
Are you ready to grow your career to the next level? How about working for a company that has been named on lists compiled by BusinessWeek Forbes INC and Fortune for its superior record of growth and performance and is ranked among the Top 50 Space Companies (Space News) and Top 100 Defense Companies (Defense News)?
In this exciting position supporting the growing customer base at ViaSat you will support the Field Operations department by taking inbound calls from our field service technicians to assist them with a variety of responsibilities. In this technical- centered role your troubleshooting skills and ability to problem solve with fast paced resolution will help to exceed our customers expectations. Researching customer information for accuracy as well as verifying of external work orders with outbound calls will keep you on your toes in this quick- turnaround environment. While working with various departments you will be able to learn cross -functional information regarding exciting new projects and product launches of our company all while being trained about the interworking of our dynamic adventures.
+ Experience in customer service role
+ Must complete Installer certification course within 30 days of hire
+ Ability to work non-standard shift hours that could include Saturday and Sunday
+ High school diploma or GED
+ U.S. Citizenship or Lawful Permanent Residence status may be required for some projects in which case verification of such status will be required upon accepting employment
+ 2+ years technical customer service experience
+ 2+ years satellite industry experience
+ Prior knowledge with ticketing system environment
+ Previous satellite field installation experience
+ Field installation and Field Service experience
+ Troubleshooting problem solving and trend identification experience
Living in Denver means you get to enjoy: panoramic vistas on your morning commute three hundred days of sunshine the largest public parks system of any U.S. city world-class theatre museums and sports teams and a cost of living thats easy on your wallet!
We are searching for candidates who enjoy working with people and have a technical mind that excels when being challenged. If you have a drive to succeed and grow your career ViaSat might be a fit for you!
ViaSat is an EEO/AA/Disability/Protected Veteran Employer. U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status verification of such status will be required upon accepting employment.

ViaSat is in the business to connect the world. As a global broadband services and technology company, we are connecting international communities to the internet by offering residential internet service; enabling passengers and operations crews to stream high-bandwidth media, applications, and content when traveling globally on commercial, business or government aircraft and maritime vessels; and empowering international warfighters on the front lines of battle with real-time, secure internet-based intelligence, surveillance, and reconnaissance for high-requirement missions. We deliver and protect information – when and where it is needed most with our trusted communications ground systems, infrastructure, and services.

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