Field Support & Integration Engineer Airline Support Ops Australia Featured
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Field Support Integration Engineer Airline Support Ops Australia job at ViaSat in Sydney
Description, duties, responsibilities
Field Support and Integration Engineer Airline Support Ops - Australia
The Field Support and Integration Engineer Australian Support Operations is a key member of ViaSats Commercial Airline Support team which helps deliver and maintain ViaSats best-in-class ViaSat In-Flight Connectivity services to our Commercial Airline customers.
The Field Support and Integration Engineer plays a critical part in the service launch of new customers supporting system activations and over-the-air system checks for new installations of the ViaSat onboard In-Flight Connectivity (IFC) solution. The Field Support and Integration Engineer ensures that all work is carried out in accordance with ViaSat procedures and airline manuals following EASA regulations.
Additional key responsibilities include providing training on-site and remote support to airline maintenance representatives during installation activation and maintenance of ViaSat IFC equipment including software loads and updates. This role works in collaboration with ViaSats airline partners to support and close the daily maintenance issues. Verbal and written interaction with airlines is frequent and must be delivered professionally.
The Field Support and Integration Engineer interfaces with internal and external stakeholders and must be able to communicate effectively with diverse audiences including engineering teams program management customers and third party partners and suppliers.
This position requires contributing to shared knowledge documentation training of peers and other stakeholders and may require travel to other ViaSat offices customer locations and airline maintenance locations up to 50%.
The ideal candidate will have a background in commercial aircraft systems specifically electrical and avionics equipment troubleshooting and testing. The critical nature of the work requires good judgment initiative and specialized technical expertise to understand problems and develop recommended solutions. This role must be comfortable working both as part of a global team and independently as a remote resource. Prior experience working in a remote/virtual team is a plus.
Experience with hardware and software elements involved in IP networking and satellite communications is preferred. Familiarity with UNIX/LINUX configuration and ability to capture and interpret network traces is a plus.
+ Assist ViaSats customers with the planning and execution of maintenance troubleshooting and repair efforts.
+ Ensure complete and accurate documentation and records of all maintenance work performed on customer aircraft.
+ Travel to customer maintenance locations on short notice to support troubleshooting and repair operations.
+ Provide training to maintenance vendors and airline personnel on installation and maintenance of the ViaSat IFC solution.
+ Ensure all required and preventative maintenance is performed in accordance with company airline and EASA regulations.
+ Establish and maintain working relationships with airline partners and third-party maintenance personnel.
+ Provide remote assistance to support diagnostic checks on ViaSat IFC equipment installed on customer aircraft.
+ Provide a timely remote response and resolution to any service inquiry related to installation and maintenance.
+ Ensure all install aids and equipment required to maintain the ViaSat IFC service is available and up to date.
+ Assist Line Maintenance Manager in the development of improved maintenance and preventative maintenance of the ViaSat IFC solution.
+ 2+ years experience in IP networking
+ A background in Avionics or experience working with Avionics personnel.
+ Ability to interpret technical manuals and schematics including engineering items supporting the installation and repair of the ViaSat IFE system.
+ Prior experience in a Technical Support or NOC role
+ Prior experience working in a field support capacity
+ Prior experience working with Linux/Unix
+ Ability to work a flexible schedule in a 24x7 environment as needed to support round-the-clock operations
+ Strong written and verbal communication skills including the ability to present complex technical material to a variety of audiences.
+ Associates Degree or equivalent in Computer Science Electrical Engineering or other relevant discipline.
+ Australian Citizenship required.
+ Ability to travel up to 50% including internationally.
+ Either FAA CAA or EASA certification for aircraft maintenance.
+ Prior experience with RF Satellite or Wireless Communication systems
+ Experience working as part of a virtual team with remote supervision
We are searching for candidates who enjoy working with people and have a technical mind that excels when being challenged. If you have a drive to succeed and grow your career ViaSat might be a fit for you!
ViaSat is an EEO/AA/Disability/Protected Veteran Employer. U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status verification of such status will be required upon accepting employment.
ViaSat Company Overview
ViaSat is in the business to connect the world. As a global broadband services and technology company, we are connecting international communities to the internet by offering residential internet service; enabling passengers and operations crews to stream high-bandwidth media, applications, and content when traveling globally on commercial, business or government aircraft and maritime vessels; and empowering international warfighters on the front lines of battle with real-time, secure internet-based intelligence, surveillance, and reconnaissance for high-requirement missions. We deliver and protect information – when and where it is needed most with our trusted communications ground systems, infrastructure, and services.