Airline Ticket Agent Jobs

Airline Ticket Agent Duties

Ticket agents work at an airline's ticket or baggage counter. They're the "front lines" of the airline, greeting customers when they arrive at the airport, checking luggage, and making seat assignments. They also make ticket sales, reservation changes, and provide information on aircraft boarding, including bad news, such as flight delays and cancellations.

Airline Ticket Agent Qualifications

Ticket agent applicants should be high school graduates or equivalent, have a neat appearance and good communication skills. Because of the types of situations that can come up on a ticket agent's shift, dealing well with sometimes impatient or angry customers can be an important part of the job. Average starting pay: $8.50 to $11.50 per hour.

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Communication Skills
Applicants must be able to deliver a clear and accurate message in a manner that is appropriate for the individual or audience. It also includes the ability to share information openly and honestly in a respectful way. Actively listening and presenting concepts in an organized fashion which enables an understanding of your message is one of the keys to effective communication skills. Additionally, you should be able to communication in a calm fashion during stressful situations.