Airline Ticket Agent Jobs

Airline Ticket Agent Duties

Ticket agents work at an airline's ticket or baggage counter. They're the "front lines" of the airline, greeting customers when they arrive at the airport, checking luggage, and making seat assignments. They also make ticket sales, reservation changes, and provide information on aircraft boarding, including bad news, such as flight delays and cancellations.

Airline Ticket Agent Qualifications

Ticket agent applicants should be high school graduates or equivalent, have a neat appearance and good communication skills. Because of the types of situations that can come up on a ticket agent's shift, dealing well with sometimes impatient or angry customers can be an important part of the job. Average starting pay: $8.50 to $11.50 per hour.

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Teamwork
Successful applicants must have the ability to maintain a healthy balance between the ability to work independently and as part of a team. As a team member on a flight crew, sales organization, assembly line, or office environment, you actively contribute to the team and maintain positive working relationships with all team members, in the air and on the ground. Being part of the team means you treat others fairly and with respect, while sharing resources and information with other team members. From time to time, this means seeking opportunities to help others before being asked or required. Something to keep in mind is that teamwork means, the work of the crew isn't done until every crewmember's work is done.