Airline Ticket Agent Jobs

Airline Ticket Agent Duties

Ticket agents work at an airline's ticket or baggage counter. They're the "front lines" of the airline, greeting customers when they arrive at the airport, checking luggage, and making seat assignments. They also make ticket sales, reservation changes, and provide information on aircraft boarding, including bad news, such as flight delays and cancellations.

Airline Ticket Agent Qualifications

Ticket agent applicants should be high school graduates or equivalent, have a neat appearance and good communication skills. Because of the types of situations that can come up on a ticket agent's shift, dealing well with sometimes impatient or angry customers can be an important part of the job. Average starting pay: $8.50 to $11.50 per hour.

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Professional Image
Successful applicants must be professional and pleasant in both image and demeanor and adhere to any on-the-job uniform regulations. You must uphold the image of your company performance, productivity, public image, and branding.  Some of these standards include:

• A conservative hairstyle; natural looking with no extreme shape or color.
• Make-up appropriate for daytime business wear.
• Nails are to be well groomed.
• Jewelry is to be conservative.  No more than 2 earrings per ear.  Men may not wear earrings.  Nose, tongue, or eyebrow jewelry may not be worn.