Airline Operations Agent Jobs

Airline Operations Agent Duties

The most important duty of the operations agent is to keep track of the number of passengers, pieces of luggage, and amount of fuel. The operations agent has to make sure that all cargo or luggage is properly and securely strapped into the compartments. The agent works very closely with ramp personnel and the airport station agent or manager.

Airline Operations Agent Qualifications

The operations agent must have top-notch communication skills for receiving and transmitting information from and to pilots, ground crew, flight schedulers, and fuelers. This person must be able to juggle a large amount of information at once, and prioritize what needs to get done when. If a flight is overbooked, agents must make decisions to remedy the situation in a way that will not negatively impact the schedule. Computer and math skills also may be required . Although this position is based at the airport, airlines tend to do all the hiring. Average starting pay: $7 to $8 per hour.

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Established Values System
Successful applicants must be primarily self-motivated and have the ability to work unsupervised. Self-satisfaction must be found by treating others well, since feedback will come more often from customers than from supervisory personnel. This will allow you to maintain high standards even under pressure from peers to relax those standards. You must be self-confident and take responsibility for your actions, preferring to earn rewards rather than expecting entitlements.