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Airline Information Representative Jobs

Airline Information Representative Jobs

Also known as special assistant coordinators, airport informational representatives are hired through the airport. The main responsibility of these representatives is to assist passengers in the terminal with general questions regarding direction, terminal services, or wheelchair access. Representatives often handle customer complaints and as a result are among the more visible airport employees. Some employees function as translators and specialize in working with foreign travelers. There are similar positions, generally known as ground attendants, that are employed through the airlines.

Airline Information Representative Qualifications

Most representatives are entry-level and are required to have a high school diploma, good customer service skills, and a professional attitude and look. Those who will be translating need to know at least two foreign languages. Average starting salary: $8 to $11 per hour.

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Interpersonal Skills
Successful applicants must be highly empathetic.  Interpersonal Skills are important social skills that include a positive outlook and a sincere concern for others. It means you are sensitive to the needs and feelings of others, in other words, diplomatic. You may be asked to deal with difficult situation in a positive, non confrontational manner. Listening effectively, being polite and diplomatic to people from all walks of life and all areas of the world is essential to the interpersonal skills you already have.

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