Flight attendants are the face
of the airlines; they constitute most of the contact between
airlines and their customers, and often are the basis for
comparison between airlines. The quality of their service
is so crucial to the success of an airline's bottom line
that newly hired flight attendants must go through rigorous
public relations training before they even think about serving
their first cup of coffee on board.
Flight attendants represent one of the largest job categories
in the airline industry. Airlines in the United States currently
employ approximately 80,000 flight attendants, and hire
almost 15,000 more each year. These jobs are some of the
most coveted positions in the travel business. One of the
best ways to break into the airline industry is to become
a flight attendant. In this section, we discuss in detail
how to get a job flying the friendly skies as a flight attendant;
you may want to study this carefully.
Association of Flight Attendants-CWA
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Interpersonal Skills Successful applicants must be highly empathetic. Interpersonal Skills are important social skills that include a positive outlook and a sincere concern for others. It means you are sensitive to the needs and feelings of others, in other words, diplomatic. You may be asked to deal with difficult situation in a positive, non confrontational manner. Listening effectively, being polite and diplomatic to people from all walks of life and all areas of the world is essential to the interpersonal skills you already have.
