Airline Flight Attendant Duties - Training

Once you're hired as a flight attendant, get ready for weeks of intensive training. Most airlines conduct the training at their home office, and the course usually lasts four to six weeks. Trainees usually are not paid during the training period, but room and board are often provided. During training, flight attendants are drilled on all aspects of their future duties—emergency evacuation procedures, first aid, CPR, and even hijacking procedures and passenger psychology are studied. New hires must also learn FAA regulations, food and beverage service procedures, how to assist unaccompanied minors and handicapped passengers, and all company policies.

As a longtime flight attendant adds:

• You also learn about the various type of aircraft that the airline operates. You have to be proficient on all types of equipment because once you complete training you could be working on any type of plane.

At the end of this rigorous training, students must pass an FAA emergency procedures test and satisfy the instructor that they have adequately learned all of the information in the class.

After graduation, flight attendants usually report immediately to their assigned base of operations, sometimes working a flight the following day.

The History of Flight Attendants

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To eliminate any confusion, all positions in the aviation industry are regarded as customer service oriented positions. Every second an employee spends with a customer or potential customer is critical. Most customers choose to buy, fly, or purchase based on the quality of service received. Customers may never see you, but they will remember their telephone conversation, the comfort of their flight, and the way their baggage or package arrived; safely, timely at the correct destination. They will thank you by buying, flying, and purchasing from your company over and over again.