Director Customer Service and Support Jobs

Director Customer Service and Support Duties

Aviation Interiors: Director of Customer Service Job Summary: Directs, plans, organizes and controls all customer support, service and field support and spare pricing activities. Directs and leads the Customer Support Group, which has the responsibility of responding to and taking a pro-active approach to technical support requirements and customer training. Directs and leads the customer service group, which has the primary responsibility for order entry and administration. Directs and leads estimating/pricing staff. Acts as primary focal point between the Company and customers with respect to support and service activities. Acts as liaison between customer and various company departments. Implements and monitors process for achievement of 100% customer satisfaction. Job Q...
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Customer Service Orientation
Successful applicants must genuinely enjoy providing caring, professional customer service. This is an expectation to provide outstanding service to customers not only to the first customer of each day, but every customer throughout the day. Customers at the end of the day should receive the same high level of service as the customers at the beginning of your day, even though you may have been on duty 14 hours or more.