Director Customer Service and Support Jobs

Director Customer Service and Support Duties

Aviation Interiors: Director of Customer Service Job Summary: Directs, plans, organizes and controls all customer support, service and field support and spare pricing activities. Directs and leads the Customer Support Group, which has the responsibility of responding to and taking a pro-active approach to technical support requirements and customer training. Directs and leads the customer service group, which has the primary responsibility for order entry and administration. Directs and leads estimating/pricing staff. Acts as primary focal point between the Company and customers with respect to support and service activities. Acts as liaison between customer and various company departments. Implements and monitors process for achievement of 100% customer satisfaction. Job Q...
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Established Values System
Successful applicants must be primarily self-motivated and have the ability to work unsupervised. Self-satisfaction must be found by treating others well, since feedback will come more often from customers than from supervisory personnel. This will allow you to maintain high standards even under pressure from peers to relax those standards. You must be self-confident and take responsibility for your actions, preferring to earn rewards rather than expecting entitlements.