Technical Support Representative Jobs

Technical Support Representative Duties

PRINCIPAL RESPONSIBILITIES:
•The Customer Support Representative provides the business support to the technical operation customer liaison and administrator for maintenance repairs modifications and special programs.
•Single point of contact with the customer. Develops and maintains positive relationship through the planning phase the project itself and post-project follow-up. Ensures that any business related problems that a customer encounters are resolved fairly and expeditiously. Conducts incoming/outgoing de-brief and insures invoicing accuracy. Performs follow up communication with customers to acquire feedback on their experience.
•Ensures world class customer service on every project representing the customer; controls coordinates and manages project planning and assists...
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Professional Image
Successful applicants must be professional and pleasant in both image and demeanor and adhere to any on-the-job uniform regulations. You must uphold the image of your company performance, productivity, public image, and branding.  Some of these standards include:

• A conservative hairstyle; natural looking with no extreme shape or color.
• Make-up appropriate for daytime business wear.
• Nails are to be well groomed.
• Jewelry is to be conservative.  No more than 2 earrings per ear.  Men may not wear earrings.  Nose, tongue, or eyebrow jewelry may not be worn.