Technical Support Representative Jobs

Technical Support Representative Duties

PRINCIPAL RESPONSIBILITIES:
•The Customer Support Representative provides the business support to the technical operation customer liaison and administrator for maintenance repairs modifications and special programs.
•Single point of contact with the customer. Develops and maintains positive relationship through the planning phase the project itself and post-project follow-up. Ensures that any business related problems that a customer encounters are resolved fairly and expeditiously. Conducts incoming/outgoing de-brief and insures invoicing accuracy. Performs follow up communication with customers to acquire feedback on their experience.
•Ensures world class customer service on every project representing the customer; controls coordinates and manages project planning and assists...
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Conscientiousness
Successful applicants must be conscientious about their schedule, paperwork, follow-up for customers, sales and inventory, reporting and completion of required reading. Your training requirements and FAA required manuals must be kept up-to-date. Reports about situation occurring on the job must be filed in a timely manner according to company guidelines.