Supervisor Customer Service (Airport Operations) Jobs

Supervisor Customer Service (Airport Operations) Duties

Requirements

I. Position Summary:
The Supervisor oversees all aspects of customer service operations including Customer check-in tagging baggage boarding of flights loading of baggage connecting Customers irregular operations cleaning of aircraft and meeting arriving flights. The Supervisor also provides leadership and technical support to Customer Service Crewmembers as well as foster growth and development based on the JetBlue values while providing excellent customer service.

II. Essential Functions:
• Provide leadership and technical support to Customer Service Crewmembers
• Provide daily shift briefings and reports
• Evaluate daily manpower assign teams and ensure maximum coverage
• Monitor Crewmember performance and take corrective action as...
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To eliminate any confusion, all positions in the aviation industry are regarded as customer service oriented positions. Every second an employee spends with a customer or potential customer is critical. Most customers choose to buy, fly, or purchase based on the quality of service received. Customers may never see you, but they will remember their telephone conversation, the comfort of their flight, and the way their baggage or package arrived; safely, timely at the correct destination. They will thank you by buying, flying, and purchasing from your company over and over again.