Manager Customer Service Ground Opeations Jobs

Manager Customer Service Ground Opeations Duties

Position Information: Northwest Airlines is seeking a qualified candidate for the position of Manager Customer Service Ground Operations in our Customer Service division of the Ground Operations department. This is a full time position located in Saginaw Michigan.

Responsibilities: Responsible for establishing productivity levels for assigned employees maintaining cost controls ensuring availability of equipment and supplies and attaining all operating goals.

Qualifications: Bachelor’s degree or experience equivalent to a Bachelor’s degree preferred. 1-2 years customer service experience 1-2 years supervisory experience 6-12 months line operations experience. Airline operations experience required. Must have working knowledge of all government regulations and be able ...
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Established Values System
Successful applicants must be primarily self-motivated and have the ability to work unsupervised. Self-satisfaction must be found by treating others well, since feedback will come more often from customers than from supervisory personnel. This will allow you to maintain high standards even under pressure from peers to relax those standards. You must be self-confident and take responsibility for your actions, preferring to earn rewards rather than expecting entitlements.