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Interpersonal Skills
Successful applicants must be highly empathetic.  Interpersonal Skills are important social skills that include a positive outlook and a sincere concern for others. It means you are sensitive to the needs and feelings of others, in other words, diplomatic. You may be asked to deal with difficult situation in a positive, non confrontational manner. Listening effectively, being polite and diplomatic to people from all walks of life and all areas of the world is essential to the interpersonal skills you already have.