Customer Support Engineer Jobs

Customer Support Engineer Duties

Customer Support Engineer
Two Customer Support Engineering positions needed for a major aerospace company with education and experience in:

- one with a background in Aeronautical Structures mainly airframe
- one for AMS (Air Management Systems) and Engine / APU systems
Position Responsibilities
- Ensures technical support to company clients and operators (regional and main carrier airlines).
- Analyzes and evaluates service bulletins reports and technical publications for repair/changes parts components and/or system replacement.
- Analyzes issues/matters related to aircraft structure or AMS systems.
- Translates and analyzes operator and reliability reports and terminology and make technical recommendations.
- Presents and discusses alternative solu...
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Interpersonal Skills
Successful applicants must be highly empathetic.  Interpersonal Skills are important social skills that include a positive outlook and a sincere concern for others. It means you are sensitive to the needs and feelings of others, in other words, diplomatic. You may be asked to deal with difficult situation in a positive, non confrontational manner. Listening effectively, being polite and diplomatic to people from all walks of life and all areas of the world is essential to the interpersonal skills you already have.