Station Agent - DAL Jobs

Station Agent - DAL Duties

Job Description:
Station Agents promote and sell air travel with American Eagle and American Airlines prepares itineraries computes fares issues refunds prepares and issues tickets check baggage and collects excess baggage charges in accordance with tariff rules. Agents are responsible for answering inquiries regarding general travel information. Agents perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers.

Station Agent also escort passengers from the terminal to and from aircraft ensuring a safe path at all times. Additionally Station Agents perform the loading and unloading of cargo on and off aircraft transport cargo between terminals and aircraft; physical handling of freight and company material clean and service ca...
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Customer Service Orientation
Successful applicants must genuinely enjoy providing caring, professional customer service. This is an expectation to provide outstanding service to customers not only to the first customer of each day, but every customer throughout the day. Customers at the end of the day should receive the same high level of service as the customers at the beginning of your day, even though you may have been on duty 14 hours or more.