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To eliminate any confusion, all positions in the aviation industry are regarded as customer service oriented positions. Every second an employee spends with a customer or potential customer is critical. Most customers choose to buy, fly, or purchase based on the quality of service received. Customers may never see you, but they will remember their telephone conversation, the comfort of their flight, and the way their baggage or package arrived; safely, timely at the correct destination. They will thank you by buying, flying, and purchasing from your company over and over again.